Thorntons Investment are an investment management business based in Dundee with offices in Aberdeen and Edinburgh and with key client relationships across the whole of the UK.

The Brief

Before SmartSearch, Thorntons Investments were using a different provider for their AML. They have been really impressed by the improvement on their previous service and the smooth transition over to the SmartSearch platform.

Thorntons Investments were really impressed with the service provided by SmartSearch. From initial enquiries right through to actual implementation of the system, the SmartSearch team were helpful and informative throughout. 

The Solution

Thanks to SmartSearch’s user-friendly platform and the comprehensive training provided by the customer services team, everyone at Thorntons Investments has found the system really easy to use and the customer service to be exceptional. As a result, SmartSearch now forms a valuable part of the firms’ AML process and has hugely improved and enhanced the firm’s compliance procedures.

The Results

• Enhanced compliance procedures

• On hand tailored support

• Improved processes
  
  

As a result, SmartSearch now forms a valuable part of the firms’ AML process and has hugely improved and enhanced the firm’s compliance procedures.

"The SmartSearch system is easily accessible and very user-friendly. Customer service is excellent and any queries are met with a very quick and knowledgeable response. We would not hesitate to recommend SmartSearch to anybody who wants to improve and enhance their AML compliance procedures."

-Karen Hogan, Compliance and Risk Administrator, Thorntons Investments