Site Reliability Engineer

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

We are looking for a Site Reliability Engineer (SRE) who will be responsible for ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This role focuses on maintaining and improving system observability, automating operations, and enhancing deployment practices to support business-critical services.

Reporting directly to the Lead Site Reliability Engineer, you will be expected to work independently while collaborating closely with engineering and operations teams. You will be responsible for implementing and maintaining monitoring and logging solutions while producing clear documentation to support the cloud environment. Continuous learning and improving performance based on set targets will be expected.

VARIED DAY TO DAY RESPONSIBILITIES

• Ensuring system reliability, performance, and scalability through monitoring and automation
• Building and maintaining observability solutions using Grafana, Prometheus, Loki, OpenTelemetry
• Proactively identifying and resolving performance bottlenecks and infrastructure issues
• Automating infrastructure provisioning, configuration management, and deployments
• Implementing effective logging, monitoring, and alerting strategies
• Managing incident response and post-mortem processes to improve system resilience
• Implementing high-availability and fault-tolerant solutions
• Working with DevOps engineers to streamline CI/CD pipelines and automate testing
• Providing detailed documentation for cloud infrastructure, deployment processes, and best practices
• Actively participating in capacity planning and cloud architectural decisions
• Continuously improving infrastructure reliability and operational efficiency

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Experience with SRE principles, such as incident management, error budgets, and service-level objectives (SLOs)
• Experience designing and implementing robust observability, monitoring and logging solutions
• Strong proficiency with observability and monitoring tools such as Grafana, Prometheus, and Loki
• Strong experience with distributed tracing and telemetry tools such as OpenTelemetry
• An understanding of cloud networking architecture and load balancing techniques
• Experience with container orchestration platforms like Kubernetes
• Proficiency in infrastructure as code (IaC) tools such as Terraform or Ansible
• Strong experience in cloud platforms, particularly Azure
• Ability to comply with technical and security best practices
• Good written and verbal communication skills, with a strong standard of English
• Desire to continuously learn and stay updated with technology advancements

Advantages

• Several years’ experience in an SRE, DevOps, or similar role
• Knowledge of application performance monitoring solutions like DataDog or NewRelic
• Hands-on experience with DevOps practices, including CI/CD pipelines and automated deployments
• Understanding of software development, ideally with PHP
• Understanding of microservices architecture and distributed systems
• Working knowledge of GitOps workflows and Kubernetes Operators
• Strong automation and scripting abilities with Python, Bash, or Go
• Experience managing cloud-native applications in production environments
• Proficiency in capacity planning and performance optimization
• Experience in managing and improving CI/CD pipelines
• Knowledge of incident response best practices and on-call operations

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• We have been Great Place To Work Certified since 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym

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