SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

Reporting to the Service Desk Manager but working closely with the Product and Technical teams, the Product Integration Specialist is responsible for managing the integration of SmartSearch directly with clients and third party software providers and providing Technical support for users of the SmartSearch platform.

VARIED DAY TO DAY RESPONSIBILITIES

• The day to day management of integrations directly with clients or into third party software providers, including:
  • Ensuring Non-Disclosure and Trial Services Agreements are in place where necessary
  • Set up on Sandbox environment to give access to documentation
  • Issuing of credentials to technical teams
  • Working closely with technical teams to trouble shoot and resolve any problems as they arise
• Ensuring the company CRM system is kept up to date with the progress being made on all integrations and reporting on a monthly basis to the Service Delivery Manager on the status of ongoing projects
• Working closely with Client Services where third party software providers have been identified as potential integration targets
• Joining the Sales team on calls where technical input is required with regards integration
• Proactively marketing to third party software providers where SmartSearch have clients or prospects using the third party’s system
• Being the first line support contact for Platform Support tickets, providing technical advice to end users and raising tickets for the Development and Product teams.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• A good understanding of RESTful API technology
• Ability to troubleshoot problems using a logical thought process and/or tools such as Postman
• Firm grasp of development planning
• Have an understanding of development technologies and methodologies
• An understanding of UX/UI design
• The ability to manage workloads efficiently, proactively and independently
• Excellent teamwork skills
• Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• We have been Great Place To Work Certified since 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym

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