Business Support Assistant - 12 month contract

WHO ARE WE?

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Business Support Assistant will be part of a team that is at the heart of the business, supporting all departments and providing a friendly and helpful service as a first point of contact for inbound calls.

They provide vital support to the Sales and Customer Success teams with their main focus on administration tasks which require accuracy and attention to detail. They are also available to help Senior Management. Where necessary, they will need to show the initiative to improve the processes involved in their role.

A high level of customer service must be extended to all current and potential clients at all times.

Please note, this is a 12 month FTC.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality

• Our recognitions include the renowned RegTech100 list for 2024, Great Place To Work Certified since 2023 and we’re one of the fastest growing tech companies In Europe

• We have fantastic facilities at our head office in Ilkley which has direct train links from Leeds and Bradford and free on-site parking

• Employee welfare and fulfilment is a priority. We provide comfortable breakout areas, wellbeing champions, mental health first aid, reading spaces, prayer room, an onsite gym, gaming area, healthy vending machines, and fresh fruit delivered weekly

• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support

• Regular training will develop your skills, and the Mentor Scheme offers fantastic support for your progression

• Our excellent benefits package includes 25 days annual leave per year rising to 30

• Employee referral bonus and various weekly recognition schemes help us to demonstrate our appreciation and teamwork

• Employee engagement and activities committee that plans social and charitable activities throughout the year

• Big company celebrations throughout the year

• Company pension scheme, comprehensive private medical scheme and life insurance

• We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers

VARIED DAY TO DAY RESPONSIBILITIES

• Producing promotional packs and proposals, contracts for New Business sales and Customer Success upsells in an accurate and timely manner
• Verifying Sales handover documents, adding to KPIs and processing through to Customer Success
• Setting up new clients on the platform including adding credit blocks, services and credit reference agencies.
• Verifying and validating renewals and upsells for Customer Success
• Client International Check Request ordering and processing including additional due diligence to the returned report
• Countersigned agreements recorded and stored on the system admin area and client folder
• Dealing with individuals with SAR queries both over the phone and email
• Assisting the wider teams with technical questionnaires and surveys
• Answering telephone calls professionally, and directing them in an appropriate way
• Welcoming visitors and providing refreshments during their visit
• Ensuring the office is presentable, tidy, warm and welcoming for all visitors
• Checking all meeting rooms on a regular basis and clearing when necessary
• Managing outgoing post from all departments including grouping, franking and Sending letters for Credit Control
• Uploading and updating welcome screens for visitors
• Providing support to other staff as needed
• Scanning, photocopying, binding and managing internal administration where necessary

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• We are looking for someone who values teamwork as much as the rest of us

• You will be able to demonstrate lots of passion and initiative to develop a successful and rewarding career

• You will be a quick learner who can grasp new information and respond to your clients' needs

• Our business moves at a fast pace and can be challenging and exciting so you will need to be confident multitasking

• You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets

• Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service

• A good understanding of common technology including Microsoft Office, Teams, Outlook etc. is beneficial, although training will be provided

• Where necessary demonstrate the initiative to improve the processes involved in their role

#LI-DNI

You want to work with us? Great! Apply now via email by clicking the button below or contact us directly at recruitment@smartsearch.com. Don’t forget to attach your CV and covering letter.