SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

Reporting to the Service Desk Manager and working closely with our Product and Technical teams, the Application Support and Integration Specialist will be responsible for providing technical support for the SmartSearch application and supporting our clients with integrations from our application into their systems using our RESTful API suite.

VARIED DAY TO DAY RESPONSIBILITIES

• Provide day-to-day support for the SmartSearch Application
• Troubleshoot and resolve application related issues reported by our clients or system alerts, ensuring minimal downtime and service disruption
• Work closely with clients to understand their needs, gathering detailed information to help resolve incidents efficiently
• Document and track all incidents, problems, and resolutions in our ticketing system
• Help our clients design, implement, and maintain integrations between their software applications and our application
• Ensure seamless data flow between systems by providing guidance in designing and configuring API-based integrations
• Participate in incident management processes, ensuring that service disruptions are handled efficiently and effectively
• Manage problem tickets and work with technical teams to resolve recurring or complex application issues
• Ensure compliance with service-level agreements (SLAs) and escalate issues as necessary to ensure timely resolution

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Ability to troubleshoot problems using a logical thought process
• Proven experience in application support
• Good understanding of RESTful API’s
• An understanding of the development lifecycle
• Strong troubleshooting and problem-solving skills with a focus on root cause analysis
• Experience with ITSM tools (e.g. HaloITSM, Freshdesk, ServiceNow)
• Familiarity with cloud-based applications (e.g., AWS, Azure)
• Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical stakeholders
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Ability to work collaboratively with cross-functional teams in a fast-paced environment

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• We have been Great Place To Work Certified since 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym

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