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SmartSearch is dedicated to providing excellent customer service and maintaining a healthy client relationship at all levels from the CEO down. We have a complaints policy to ensure all complaints are handled as efficiently and effectively as possible.
As a client of ours, you are entitled to make a complaint to us. We are sorry that you feel the need to complain but we will do all we can to resolve it for you. We ask you to remember that our staff is trying to help you to resolve your compliant with the best of their ability and as such please treat them with the respect we show to you.
When your complaint is resolved, we will confirm this with you within 10 business days with the following details:
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